We provide free shipping to all orders within India. The products are usually shipped in 4-5 days or mentioned otherwise. All orders will be processed once the order is confirmed and shipped within committed shipping time " as shown on product detail page "(Committed shipping time is calculated as working hours / days). While we try to ensure faster processing and shipping, occasionally there might be delay due to any unforeseen circumstances. We will send order updates and notifications once your order is shipped. If you need to contact support in regards with your order status, please email: ecom@laboradiamonds.com. We cannot reroute the shipment once it is shipped.
Processing Time
Every piece is quality-checked before it leaves us. Made-to-order and customised pieces may take longer than the committed shipping time shown on the product page, since these are crafted after your order is placed. Any such difference in timeline will be shown on the product detail page before you check out.
Packaging
Every piece is inspected one final time before it's packed. Each product is wrapped in bubble wrap and placed in a box covered in a protective plastic layer, so your jewellery arrives safe and in perfect condition. When your order arrives, please check that the package includes every item you ordered before signing for it.
Payment on Delivery
We currently accept online payments only — debit and credit cards, net banking, and UPI/wallets. Cash on Delivery is not available at this time, so every order is fully paid before it's dispatched.
Order Tracking
Once your order is shipped, you'll receive an email and/or SMS with your shipment details so you can follow its progress. You can also check your order status anytime from your account's order history.
Shipping Areas
At this time, we ship to addresses within India only.
In-Store Pickup
Prefer to collect your order in person? Choose the "In-Store Delivery" option at checkout and select your preferred Labora store — we'll have your order ready for pickup there instead of shipping it to your address.
Delivery Address & Failed Deliveries
Please double-check your shipping address before placing an order — we cannot reroute a shipment once it has been dispatched. If a delivery attempt fails because no one was available to receive it or the address provided was incorrect or incomplete, our courier partner will make further attempts as per their policy; please contact us at ecom@laboradiamonds.com if you need help coordinating redelivery.
Delays
We work to ship every order within the committed timeline, but delays can occasionally happen due to courier disruptions, weather, regional restrictions, or other circumstances outside our control. We'll keep you updated by email if your order is affected.
